Recorders.com Customer Care: No one does it better!
We back our Pro-line hardware products with full replacement warranties, why be without equipment when you can have a brand new unit in your hands within days not weeks.
Only at Recorders.com - No one does it better!
How the CEP Program Works: The CEP plan goes into effect the date of purchase.
If the unit malfunctions or breaks, simply contact Recorders.com and reference
your Order ID # (Monday through Friday 9AM - 6PM excluding holidays). Within 24
hours of receipt of your call Recorders.com will transmit an Etag or electronic
UPS shipping tag via Email. This electronic communication may be used as an
official UPS shipping label. The malfunctioning unit will be shipped back to
Recorders.com (no freight expense to our client) and replaced with a new unit.
The product will be replaced with the same product model by the same
manufacturer assuming it is still available. If the model has been discontinued,
Recorders.com will then replace the faulty product with the "new and improved"
(i.e. it may have more features) model with which the manufacturer has replaced
the original model.
The Recorders.com CEP program is second to none. We want our customers to have
the best experience possible!
